Returns and Refunds

Our Policy

At Umber Beauty, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer service team at [your customer service email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your customer service email] with your order number and details of the defect or damage. We will provide you with instructions on how to proceed with the exchange.

Shipping Returns

To return your product, you should mail your product to: [Your Return Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at hello@umberbeauty.com. We are here to help and ensure you have a positive experience with Umber Beauty.